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Quality Assurance


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The foundation of an enterprise's survival


Quality is the foundation of enterprise survival. Since its establishment, Junlong Superhard Tools has put forward the quality policy of "striving for excellence, unlimited quality; perfection, endless service". In its more than 20 years of development, the company has always focused on the core value of "customer-oriented", benchmarked against the needs of first-class customers, and continuously innovated and developed.

 

 

Quality Management Team


The company has a professional quality management team that continuously enhances the quality awareness of all employees and their ability to apply advanced quality tools and methods through training and other means. Implement a comprehensive quality management strategy, continuously promote the systematization and professionalization of supplier quality control, the front-end development of process quality control, the specialization of quality improvement, the standardization of market quality, and the construction of full staff quality management。

 

Quality Management System


The entire production process of the company is strictly operated and managed in accordance with the ISO9001:2015 quality system. The company has a perfect testing system, and has internationally advanced testing equipment with excellent performance. Monitor and inspect every product produced to ensure that customers receive stable and consistent high-quality products. Based on different customer needs, we will continuously improve and enhance our quality management level to create greater value for our customers

 

Service Idea

响应迅速

Quick response

The company has established a professional customer service department, providing customers with various convenient communication channels such as face-to-face meetings, phone calls, faxes, the Internet, and apps. Complaints from customers within the province can be resolved within 24 hours, while complaints from customers outside the province can be resolved within 48 hours. The company also collects customer demand information through visits to key customers by middle and senior leaders, marketing service personnel, and user discussions, in order to promptly address customer concerns.

Timely delivery

Targeting customers "; The personalized demand characteristics of "special requirements, large batches, and urgent delivery" adopt the "four priorities" approach; Measures: Prioritize resource allocation, prioritize orders, prioritize production scheduling, and prioritize delivery. Electronic review form in OA system to improve the timeliness of contract review; Priority design of production process and timely tracking of RFID system; By introducing advanced testing equipment such as hammer impact testers, ultrasonic scanning electron microscopes, and Japanese scanning electron microscopes imported from the United States, we have established an internationally leading automated product inspection system. At the same time, each process closely cooperates to ensure timely delivery.

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Value-added Services

Following the principle of zero distance service for users advocated by the company, we establish and improve customer relationships. Through a comprehensive pre-sales, in sales, and after-sales service system, we continuously listen to customers' voices, explore their true needs, and translate them into technical requirements to achieve continuous improvement of products and services, meet and exceed customer expectations, transform transactional relationships into long-term cooperative relationships, and ultimately help customers solve problems from their perspective.

Win win cooperation

The company adheres to the values of customer orientation, practical innovation, honesty and trustworthiness, and win-win cooperation, taking it as its responsibility to meet the personalized needs of customers. It insists on independent research and joint development to provide high-quality products, solve practical problems for customers, and establish long-term, stable, cooperative, and win-win partnerships with customers。

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